ITIL V3 Foundation Course

Introduction to Service Management Lifecycle

·         Principles of service management

·         The processes

·         The ITIL service lifecycle 

Service Strategy

·         Introduction    to  service  strategy Key concepts  of  service  strategy Service  strategy   processes

·         Demand Management

·         Service  Portfolio   Management

·         Financial  Management

·         Business Relationship   Management 

Service Design

·         Service  Catalogue  Management

·         Service  Level  Management

·         Supplier  Management

·         Capacity  Management

·         Availability    Management

·         IT Service  Continuity   Management

·         Information    Security  Management

·         Design Coordination

Service Transition

·         Service  transition    processes

·         Transition,   Planning  and Support

·         Change Management

·         Service Asset and Configuration    Management

·         Release and Deployment   management

·         Knowledge  Management 

Service Operations

·         Event Management

·         Incident   Management

·         Problem Management

·         Request Fulfillment

·         Access Management 

Continual Service Improvement

·         Introduction    to CSI

·         Key principles   and models  of CSI