ITIL V3 Foundation Course
Introduction to Service Management
Lifecycle
·
Principles
of service management
·
The
processes
· The ITIL service lifecycle
Service Strategy
·
Introduction
to service strategy Key concepts of service
strategy Service strategy processes
·
Demand
Management
·
Service
Portfolio Management
·
Financial
Management
· Business Relationship Management
Service Design
·
Service
Catalogue Management
·
Service
Level Management
·
Supplier
Management
·
Capacity
Management
·
Availability
Management
·
IT
Service Continuity Management
·
Information
Security Management
·
Design
Coordination
Service Transition
·
Service
transition processes
·
Transition,
Planning and Support
·
Change
Management
·
Service
Asset and Configuration Management
·
Release
and Deployment management
· Knowledge Management
Service Operations
·
Event
Management
·
Incident
Management
·
Problem
Management
·
Request
Fulfillment
· Access Management
Continual Service Improvement
·
Introduction
to CSI
·
Key
principles and models of CSI